Human-centred IT & AI support.
I'm David, living with multiple sclerosis and building 1&Only as a charitable-first way to use AI, automation, and thoughtful IT to reduce workload (and cost) for people and organisations. Your donations to MS and neuro charities are the currency for the help I provide.
I focus on practical, lightweight changes: voice-friendly setups, gentle automations, clearer workflows, and realistic cloud choices that respect MODERN privacy and security needs. Whether a small charity, or a team, the goal is the same: Help you Help me!.
- 30+ years across product, engineering, training, and IT support (Windows, macOS, Linux, iOS/Android).
- Remote-first support before it was normal — calm sessions, clear next steps, and optional screen share.
- Cloud, self-hosted, and hybrid setups: accounts, devices, backups, and sensible security.
- Practical AI & automation that stays maintainable (email/forms, documents, and small workflow wins).
- Clear follow-ups and documentation you can actually use and share.
Start with a question or a simple booking request.
Use this form to ask a question, suggest a project, or request a charitable session. In future, this page can connect to AI helpers to collect more detail and Twilio-powered SMS updates, but for now it's a simple, low-pressure contact form.
Right now, I'm keeping things intentionally small. As 1&Only grows towards its planned public launch in 2026, this will become the hub for:
- AI-assisted question triage (so you don't have to write long emails).
- Automated suggestions for sessions and follow-ups.
- SMS reminders and updates for people who prefer texts.
- A clearer pathway for charities and organisations.